Effective date: October 16, 2026
247TechTeam provides remote computer technical support services. We do not sell or ship physical products, so no shipping or carrier delivery is involved in any of our purchases. This Digital Service Delivery Policy explains how and when the services you purchase are delivered.
1. How Services Are Delivered
All services are delivered digitally through one or more of the following channels:
- Live chat on 247techteam.com.
- Phone support at +1 (888) 549-0702.
- Email correspondence with our support team.
- Consent-based remote-support sessions through an authorized remote-access provider, initiated only after you enter a one-time session code and accept the on-screen consent prompt.
2. When Services Begin
When your payment is confirmed, your service entitlement is activated immediately. For scheduled sessions, our team will contact you to confirm an appointment time, generally during business hours. For emergency and after-hours plans, a technician typically begins work within 15 minutes of payment during staffed periods, subject to current queue volume.
3. Business Hours
Monday-Friday: 9:00 AM to 9:00 PM Eastern Time.
Saturday-Sunday: 10:00 AM to 6:00 PM Eastern Time.
Response times outside of business hours depend on the plan you purchased.
4. What You Need
Remote support requires a stable broadband internet connection, a working keyboard and mouse, and the ability to install and launch a small remote-support helper application if your session requires it. We will walk you through every step.
5. Subscription Plans
For monthly, annual, and multi-year plans, the subscription benefits (session allowances, priority scheduling, chat and email support) begin as soon as payment is confirmed and continue until the plan ends or is cancelled.
6. Delivery Confirmation
You will receive an email confirmation of your purchase and, for scheduled sessions, a separate appointment confirmation. A session summary may be emailed to you after the session concludes.
7. International Availability
Our services are primarily designed for customers in the United States but can be delivered to any customer with a stable internet connection and a device running a supported version of Windows or macOS. We are not responsible for data charges from your internet service provider.
8. Physical Products
We do not currently offer any physical goods. If that ever changes, a dedicated shipping policy with carrier methods, costs, and timelines will be published and linked here.
9. Refunds
Refund eligibility for digital services is described in our Refund Policy.
Contact Us
If you have questions about this policy, please contact us:
- 247TechTeam
- 5830 E 2nd St Ste. 7000, Casper, WY 82609, United States
- Toll-free: +1 (888) 549-0702
- Email: Support@247techteam.com
Last updated: October 16, 2026
