Legal

Terms & Conditions

Effective date: October 16, 2026

Welcome to 247TechTeam. These Terms & Conditions ("Terms") govern your access to and use of the 247techteam.com website and the remote computer technical support services we provide (together, the "Services"). By purchasing, booking, or using any of our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Who We Are

247TechTeam is an independent remote technical support provider based in the United States, operating from 5830 E 2nd St Ste. 7000, Casper, WY 82609. We are not affiliated with Microsoft, Apple, or any other hardware or software manufacturer unless we expressly state otherwise.

2. The Services We Provide

We provide remote technical assistance for Windows and macOS computers, delivered by phone, live chat, email, and consent-based remote-support sessions. Typical services include troubleshooting operating-system issues, software installation and configuration help, performance optimization, security software setup, network and printer connectivity assistance, and email configuration.

We are a service provider only. We do not sell physical products, and we do not provide hardware repair, data recovery from failed media, or on-site visits.

3. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to purchase our Services. By placing an order, you confirm that you own the device being supported or have explicit authority from its owner to grant us remote access.

4. Orders, Pricing, and Payment

Prices are shown in United States Dollars (USD) and are listed on each service and plan page. Applicable sales tax is calculated at checkout where required by law. An order is accepted only after payment is confirmed by our payment processor. We reserve the right to decline or cancel any order where pricing, availability, or eligibility cannot be verified; in that case any amount already charged will be refunded in full.

5. Subscriptions and Renewals

One-time services are a single-purchase product. Monthly, annual, and multi-year plans include the session limits and benefits described on their respective pricing pages, and the renewal rules shown there apply. You can cancel a subscription at any time to stop future renewals; cancellation takes effect at the end of the current billing period.

6. Remote Support Sessions

Remote sessions take place only after you (a) contact us or respond to a scheduled appointment, (b) enter a one-time support code provided by a verified technician, and (c) accept the on-screen consent prompt from the authorized remote-support application. You remain in control at all times and may end a session immediately. We will never ask for passwords, one-time codes, card numbers, cryptocurrency, or gift-card codes during a session.

7. Your Responsibilities

  • Back up your important data before any Service begins. We are not responsible for data loss.
  • Provide accurate account, device, and contact information.
  • Use only properly licensed software; we do not assist with activating pirated software.
  • Keep your account credentials confidential. Do not share passwords with our technicians.

8. No Guarantee of Resolution

Technical outcomes depend on many factors outside our control, including hardware condition, third-party software, internet quality, and manufacturer limitations. We will apply reasonable professional effort to diagnose and resolve each issue, but we do not guarantee that every problem can be fixed. Where a one-time service cannot resolve the specific issue you purchased it for, Section 10 (Refunds) applies.

9. Acceptable Use

You agree not to use the Services for any unlawful purpose, including unauthorized access to systems, distribution of malware, infringement of intellectual-property rights, harassment of our staff, or submission of false identity or payment information. We may suspend or terminate Services and refuse refunds for abuse or violation of these Terms.

10. Refunds

Our refund terms are set out in our Refund Policy. In summary, refund requests must be made within 30 days of the original purchase. See the full Refund Policy for details.

11. Intellectual Property

The 247TechTeam name, logo, website design, written content, articles, images, and software are owned by or licensed to 247TechTeam and are protected by United States and international copyright and trademark laws. You may not copy, reproduce, or redistribute them without our written permission, except for personal, non-commercial reference.

12. Third-Party Services

Our platform may integrate services from authorized third parties, including payment processors, remote-support providers, email delivery providers, and AI technology providers (for example, large language model and image-generation services provided through our platform partner). Those third parties operate under their own terms and privacy policies, which govern how they process any data you provide through them.

13. Disclaimer of Warranties

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by applicable law, 247TechTeam, its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, loss of profit, or business interruption, arising out of or related to the Services. Our total aggregate liability for any claim arising under these Terms will not exceed the amount you paid to 247TechTeam for the specific Service that gave rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless 247TechTeam from any claim, loss, liability, or expense (including reasonable attorney fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

16. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute that is not resolved informally will be the state or federal courts located in Natrona County, Wyoming, unless a different forum is required by applicable consumer-protection law.

17. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with a new effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

18. Severability and Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force. These Terms, together with our Privacy Policy, Refund Policy, Digital Service Delivery Policy, and Disclaimer, constitute the entire agreement between you and 247TechTeam concerning the Services.

Contact Us

If you have questions about this policy, please contact us:

Last updated: October 16, 2026

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